Implementation

Feel confident from day one with an expert-led implementation

Brightpearl implementations are designed to get you live quickly without cutting corners. With an in-house dedicated team that understands your business and retail-ready workflows configured from day one, you get a stable foundation you can trust.

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A smoother, faster path to a system you can rely on

Implementing a new ERP is a big moment for your business. It shouldn't feel like a gamble.

Brightpearl's in-house implementation approach is designed to get you live faster than traditional ERPs, without cutting corners. On average, Brightpearl customers go live around 25% faster than with legacy ERP projects, while maintaining the stability and accuracy your operations depend on.

That’s because we don't treat implementation as a handoff. From day one, you're supported by a dedicated implementation team that takes the time to understand your workflows, data, and operational priorities. This team stays with you throughout the journey, configuring and testing the system around how your business actually runs.

The result is a cleaner setup, fewer surprises at go-live, and an ERP that works as expected from the start, so you can move forward with confidence rather than rework.

ERP

50-75%

ERP implementations fail 50-75% of the time

195 days

ERP implementations delayed by 195 days on average

OMS

49%

OMS projects fail 49% of the time

200 days

OMS implementations delayed by 200 days on average

Faster, Better, Different

At Brightpearl, our unique retail-focused approach ensures a swift, risk-free implementation led by our in-house experts. Experience going live 25% faster than traditional ERPs.

Pre-contract plan of action

Unlike other vendors, we scope out your project at our expense before you sign any paperwork. You’ll receive a Technical Solution Proposal (TSP) detailing exactly how the system will be implemented to meet your unique workflows and requirements. It’s an extra step — and an essential one.

Fixed cost

We'll provide a fixed cost quote before you sign your contract, so you'll know exactly what to expect, avoiding any nasty surprises that often happen with poorly planned implementations.

ERP implementations cost 34% more than expected on average

Migrating your data

We know how important accurate data is for driving growth. We’ll migrate, review and structure all your data, from customers and products to vendors and accounting, according to best practices.

Complete configuration

We'll make sure Brightpearl is properly configured and seamlessly connected to all your channels and systems, including your webstore, marketplace, physical store, B2B portal, 3PL, payment provider and accounting tools.

Training for success

As an important part of your implementation process, we'll train you and your team on the core aspects of Brightpearl, including inventory and sales order management, purchasing, warehouse management, accounting and apps & integrations. We tailor our training to focus on the features that matter most to you.

1 in 5 businesses say a lack of support was the main cause of ERP project failure

Testing, testing, 1, 2, 3…

As a last but essential step, we’ll ensure all your workflows, including purchasing, customers, warehouses and accounting, run like clockwork before you go live.

Ongoing optimization

Our implementation process doesn’t stop once your system is live. Our consultants continue to finetune the workflows and solutions based on your post-live feedback. The more optimized your workflows are, the more freedom you have to grow your business.

Our customers

Hear what our customers say

"Our implementation consultant was amazing, going above and beyond for us at such a crazy time for the business. It was incredibly beneficial to partner with someone who was so invested, knew Brightpearl inside and out, could anticipate issues and let us know ahead of time. That kind of support was invaluable."

Rebecca Monash
Director of Operations at P.volve

"Brightpearl managed the implementation for me in just three months and provided 1-2-1 training from a friendly expert, who walked me through everything I needed to know. It really helped me get the best out of Brightpearl from the word go. By the time we went live, I felt like a Brightpearl master!"

Matt Wisniewski
COO, USA Lab

"We were extremely ambitious with our implementation timeline, but the team at Brightpearl rose to the challenge and made it happen. It ended up being super rapid – taking less than 40 days to go live, which I was thrilled about. Having a dedicated Brightpearl team to implement and optimize the system made all the difference."

Jeff Mills
Director, Baby & Co

"Transitioning our business and warehousing to Brightpearl was so simple. We had really good support centrally from Brightpearl's implementation team. It was very, very smooth."

Simon Hutchinson
Operations Manager, Natural Baby Shower