Dot On Order Orchestration
Unlock operational excellence between Shopify Plus and Brightpearl at enterprise-scale
Built from the ground up for enterprise-scale, Dot On Order Orchestration drives operational excellence throughout the entire sales order lifecycle between Shopify Plus and Brightpearl – proven to streamline operations, unlock efficiencies, enable new sales opportunities and improve CX, over complex, high volume and globally distributed operations.
Fast growing, small and midsize enterprises globally depend on Dot On’s unparalleled and unique solution. Click here now.
How the Dot On Order Orchestration works
Orders, Order Edits & Cancellations (real-time)
Orders, order edits, cancellations and payments, including order delay, multi-currency, multi-location, custom fields, delivery/dispatch dates, live exchange rates, and more.
Shipments / Fulfilments (real-time)
Multi-location fulfilment synchronisation, including advanced tracking details automations, unlocking Shopify Plus live shipment tracking.
Sales Channel Routing & Overrides
Conditional sales channels routing or manual override (via Shopify Plus Admin) for sales orders. Streamline operations through effective channels and order statuses and open up opportunities, such as promo, reship orders and more.
Order Holds
Deal with order issues (address, order, etc changes) and order edits upstream in Shopify Plus before they land in Brightpearl – through conditional and manual order holds.
Conditional Order Processing
Optionally skip processing unpaid, on hold and high fraud Shopify Plus orders into Brightpearl, until they are approved.
Pre-orders
Take pre-orders in advance and automate the entire pre-order lifecycle around sales orders and inventory availability between Shopify Plus and Brightpearl.
Returns, Exchanges & Refunds, incl multi-location (real-time)
Seamless automation of refunds and exchanges from Shopify Plus into Brightpearl – including restock / do not restock, multi-location returns/exchanges and more. Automate Brightpearl sales credits into Shopify Plus as refunds.
Tax Code Determination Engine
Deliver on complex international and multi-entity tax requirements with our powerful rule set based engine.
Payments (real-time)
Map any Shopify Plus payment method to any Brightpearl payment method. Automate payments, refund payments, gift card redemption and store credit from Shopify Plus into Brightpearl, including live exchange rates.
Customers (real-time)
Bidirectional customer syncs between Shopify Plus and Brightpearl – supporting email changes without customer duplication.
Inventory Visibility (real-time)
Real-time Brightpearl multi-location inventory synchronisation, infused with Shopify Plus sales order soft allocation – powering real-time and/or scheduled inventory syndication over multiple Shopify Plus stores.
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